Flóra Borsi Store - Returns Policy

 

Effective Date: 20 November 2024

 

Thank you for choosing Flóra Borsi Store. We understand that sometimes you may need to return an item, and we want to make this process as convenient as possible for you.

 

1. Returns Eligibility:

 

We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

 

2. How to Initiate a Return:

 

To initiate a return, please follow these simple steps:

 

a. Contact us via email at returns@floraborsi.store with the subject line "Return Request - Order #[insert order number]."

 

b. Provide your name, order number, and the reason for the return in the email.

 

c. Our customer support team will guide you through the return process and provide you with further instructions.

 

3. Return Shipping:

 

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that your return is received.

 

4. Refund Process:

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 7-10 business days for the refund to reflect in your account.

 

5. Exchanges:

 

If you received a defective or damaged item and need to exchange it for the same item, please contact our customer support team within 7 days of receiving the product.

 

6. Non-Returnable Items:

 

Certain items are non-returnable, including gift cards and downloadable software products, and framed canvas pieces as they're made to order.

 

7. Contact Us:

 

If you have any questions about our Returns Policy or need assistance, please contact our customer support team at info@floraborsi.store. We are here to help!

 

Thank you for shopping at Flóra Borsi Store.

 

*Note: This Returns Policy is subject to change. Please check our website for the most up-to-date information.*