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Refund policy

We are committed to ensuring the 100% satisfaction of our art collectors! That's why once you’ve received your item, we'll give you fourteen (14) days to decide whether or not you’d like to keep that product or ask for refund.

You can always contact us for any refund question at info@floraborsi.store.

    You can return your item to an address provided by us via email or phone, since it's not a public address. Certain types of items cannot be returned since it's made by a third-party company. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

    Damages and issues 
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    • Time-Limited prints, Phone cases & Tote bags:

    Once an order has been sent to production, you can no longer edit any details or cancel it. If the shipment details were incorrect we are not responsible and will not offer replacements or refunds. 

    However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such. 
    Unfortunately, we cannot accept returns on sale items or gift cards.

    • Original Artworks

    You have (3) days to cancel the shipping and ask for refund. Contact us immediately / latest14 days after you've received your item.


    Exchanges 
    The fastest way to ensure you get what you want is to contact us and when your exchange request is accepted, make a separate purchase for the new item.


    Refunds 
    We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The shipping cost will also be refunded. We offer 14 days to change your mind and ask for refund. However, we don't own a warehouse to hold the unwanted items, so there's no option for returning it. We will contact you to ask for pictures or other evidence of  the demolished artwork and its belongings. The shipping cost of returning an item cannot be refunded. Unfortunately, we cannot accept returns on sale items or gift cards.